Customer Success Specialist

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Video games, Influencer Marketing, Twitch and YouTube Gaming - is that something you are passionate about?

We're looking for Customer Success Specialist who thrives in a fast-paced, high-energy environment and who lives and breathes games and the whole internet culture.

At Wehype we connect brands and gamers through influencer marketing specialized in Youtube and Twitch. Since the start in 2016, we have more than doubled in size every year working with global brands like EA, Logitech, Ubisoft and many more. We are an international group of people with a common passion for gaming.

What you will do

  • Establish and develop partnerships with the marketing departments at major game publishers & large corporations.  
  • Implement strategies and processes to maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell and cross-sell opportunities
  • Implement both one-to-one and one-to-many customer education and learning opportunities to successfully engage with customers in order to drive product adoption
  • Partner with internal teams to ensure customer needs are being met; coordinating with product, sales, marketing and campaign team
  • Consistently bring creative ideas and solutions to the team on how to improve the customer experience

Who you are

  • 2+ years of experience in customer success, sales, or account management.
  • Passionate about providing an exemplary customer experience and building lasting relationships
  • Demonstrated understanding and application of effective service and selling strategies
  • Exceptional organizational and communication skills – both verbal and written
  • A spirit of teamwork and the desire to contribute to team success through individual performance
  • Gaming expertise, ability, and appetite to acquire knowledge of new games
  • Desire to serve as the voice of the customer and collect feedback to drive continuous improvement across all active campaign functional areas
  • You speak and write English fluently.
  • Knowledge in German, French, Italian, Spanish, and Mandarin is highly valued.

Perks & benefits

  • Premium work gear to get the job done
  • Gaming stations at work
  • A team that will do everything to help you succeed in your role
  • Wellness grant to cover your gym/training costs

Or, know someone who would be a perfect fit? Let them know!

Department

Uppsala

Bergsbrunnagatan 20
753 23 Uppsala Directions View page

Why work at Wehype?





  • It's inspiring!

    Everyday at Wehype, we work with the most talented gaming creators in the world. We are constantly breaking new grounds when it comes to interactive content within gaming & esport.

  • The hype family

    Being part of Wehype, is being part of a family. We treat our colleagues, clients, creators and partners as family. We regularly host company dinners at the office, meetups with our creators and fun activities with our clients.

  • The gaming lifestyle

    Did we mention that we are passionate about what we do? This does not only reflect the amazing people working at Wehype, but also the gaming setups and the frequent Switch tournaments at the office. 🎮

  • We help you relocate

    Are you thinking of relocating to Sweden and work with us? Don't worry, we will help you through the whole process and make sure you get here as smooth as possible. 🌍

Culture & Perks

Wehype is a workplace built around the passion for gaming. We focus on hiring a diverse team, always encouraging applicants from all demographics, background and cultures, everyone with the joint passion and drive to further develop the gaming community.

At Wehype we offer unique perks and benefits; Group Training Sessions, Boarding Game Nights, Gaming themed AW's, Free Everyday Breakfast - to name a few.

Already working at Wehype?

Let’s recruit together and find your next colleague.

email
@wehype.it
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